Refund & Cancellation Policy

Effective 25 July 2026

Short version: if the work isn't good, you don't pay for it, and you can leave any time without talking to anyone. The rest of this page is that same promise written out properly.

Single Kits ($79, one-time)

• One free revision, always. Tell us what's off and we rewrite it at no charge. There's no limit on how specific or picky your feedback can be — that's the useful part.
• If the revision still misses, you get a full refund. Request it within 14 days of delivery and we return the entire $79. No form, no retention script, no questions beyond "what did we get wrong?" — and we only ask that so we stop getting it wrong.
• You keep whatever we already sent. We're not going to pretend we can take words back.

Monthly plans (Solo $79, Pro $149 — or annual)

• Cancel any time. Email us or use your billing portal. No notice period, no minimum term, no exit call.
• Cancellation takes effect at the end of your current billing period. You keep full access and delivery until then. We don't cut you off the moment you cancel.
• Your first month is fully refundable for 14 days. If a new subscription isn't working out, tell us within 14 days of the first charge and we refund it in full.
• After the first month, we don't prorate partial months — but we also don't auto-renew you into a period you told us you didn't want. Cancel before the renewal date and you're not billed again.

Things we'll refund without being asked

If we miss our stated turnaround badly enough to cost you a listing launch, or we deliver something we can see is substandard, we'll refund it before you have to write the email. We'd rather lose $79 than have you tell another agent we weren't worth it.

What we can't refund

• Work you published, used, and then decided you'd rather not pay for. Once copy is live on an MLS or a social account, it's been used.
• Results. We sell marketing copy, not outcomes. Nobody can honestly promise a listing sells faster because of a description, and we're not going to be the first to try.

Before you file a chargeback

How refunds are processed

Refunds return to the original payment method through Stripe. Stripe typically posts them within 5–10 business days, depending on your bank. We'll confirm by email the moment we issue one.

Contact

Refunds, cancellations, or anything that feels unfair: hello@nightshiftgo.com.